Refund, Cancellation and Appointment Policy

All clients will be required to complete a consent form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior to any appointment. It is the client’s responsibility to disclose all medical issues to Queen Avies Luxe Boutique.

 Queen Avies Luxe Boutique can not be held liable for any unknown or undisclosed medical issues. To ensure you get your full treatment we require you to arrive 15 minutes prior to your appointment time. If you are late, we may not be able to provide your full treatment. Any adjustment made to your treatment time due to late arrival will result in your being charged for the full appointment. In the event we are unable to perform your treatment due to late arrival you will be required to pay for the full treatment. In the case of prepaid treatments, the treatment will be forfeited.

Queen Avies Luxe Boutique do not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service.

At the time of making your appointment, we require a deposit of $20 to be paid upfront to secure your booking (excluding Consultation appointments). We require a minimum of 48 hours notice for any appointment cancellation, if the appointment is re-scheduled a minimum 48 hours prior to your appointment day, this deposit will be applied to the scheduled appointment. If you fail to reschedule your appointment with a minimum 48 hours notice, no transfer of the deposit will be applied. In the case of pre paid treatments, the treatment will be forfeited if we are not given 48 hours notice.